Blogs

Deeply member-centric and public-oriented small credit unions have long been a vital part of community banking. However, today’s fast-paced financial ecosystem has shoved credit unions beyond their comfort zone. Credit unions are striving to survive in an age of digital disruption, rising compliance costs, and customer expectations. Responsive, amicable service and a few complimentary mints… Continue reading Collaborate or Consolidate: The Future of Small Credit Unions

💭 Frankly-the term debt collection holds a reputation issue It is a task that is considered dispassionate, inflexible, and motivated solely by targets rather than human emotions or relationship building. Traditional collection processes often swamped and threatened the borrowers. Automated calls, rigid repayment plans, and reminder communications didn’t take into account the borrowers’ situation. The… Continue reading Personalized Collections: Tailor Repayment Plans and Increase Recovery Rates

Let’s visualize a situation where you are sitting in an important client meeting and your phone rings. Considering the gravity of the situation, you didn’t pick up the call. Within a few minutes, you received a message stating that “someone was trying to reach you,” but you didn’t know who it was. Then, you received… Continue reading Omnichannel Engagement in Debt Collection: How to Reach Customers Where They Are

The US healthcare system is one of the most developed and modernized globally. Powered by an expected $6.8 trillion spend by 2030 and with a wave of innovation, this sector is moving forward at an incredible speed.  AI-powered diagnostics and virtual patient monitoring are becoming a new normal. Also, the adoption of data security measures… Continue reading What’s Next for Healthcare sector in the U.S.?

The modern UK travellers expect more than a smile at check-in and a paper brochure. Today’s travel world is propelled by digitization, and customers expect a seamless, personalized experience and real-time solutions. The travel customer experience (CX) has become a battlefield where the ammunitions are convenience, connection, and personalisation. Understanding the new kind of traveller… Continue reading The Evolution of Customer Experience (CX) in UK Travel

Credit unions are grabbing the attention at times when big banks are losing customers’ trust and loyalty. These member-owned institutions are gaining momentum by blending customer-centric approaches, digital renovation, competitive rates and the community’s loyalty and trust.  As you will read ahead, membership has steadily increased due to the deployment of enhanced technology, reliability, and… Continue reading Growth Trends and Insights: Are Credit Unions the next big thing?