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Imagine walking into your local credit union, and instead of the usual formalities, you’re greeted by name with a knowing smile. Your recent financial milestones are acknowledged, and the conversation revolves around your needs. Sounds like a dream, right? This is the power of personalization, and it’s not just for tech giants or luxury brands—UK… Continue reading The Power of Personalization: Tailoring CX for UK Credit Union Members

As we navigate an era of rapid technological advancements, businesses must stay ahead of emerging trends to remain competitive. At Bill Gosling Outsourcing, we are committed to helping our clients harness technological advancements to deliver exceptional customer experience services. This article delves into seven pivotal tech trends reshaping the B2B landscape, focusing on how our… Continue reading Embracing the Future: Key Tech Trends Reshaping the B2B Landscape

US-based luxury furniture manufacturer Value City Furniture was experiencing sleepless nights. Heavy investment with no traction left them vulnerable, while the trepidation of getting things moving enticed them to try new things. The giant furniture manufacturer created a platform named Easy Pass. The platform bridged the data gap between online carts and physical stores. Customers… Continue reading Omnichannel Customer Experience for E-commerce Players: A Primer

In the ever-evolving landscape of business finance, efficient account receivables management (ARM) remains crucial for maintaining healthy cash flow and ensuring the financial stability of an organization. As we step into 2024, businesses are increasingly adopting innovative strategies to streamline their ARM processes, improve collection rates, and ensure faster payment cycles. This blog explains the… Continue reading Account Receivables Management Strategies to Transform Your Business Finances in 2024

Providing exceptional customer experience has become a key differentiator in the highly competitive UK insurance sector. Insurance companies increasingly turn to proactive customer service strategies to stay ahead as customer expectations continue to rise. The Shift from Reactive to Proactive Service Traditional customer service in the UK insurance sector has often been reactive, with companies… Continue reading Proactive Customer Service: The Future of Customer Experience in the UK Insurance Sector

Credit unions are not just financial institutions but beacons of financial inclusivity and innovation, adapting to changing financial needs and technological advancements. Serving over 1.5 million members, including 100,000 junior depositors, Credit unions are an integral and proud part of the UK economic landscape. As per the latest data from the Association of British Credit… Continue reading Digital Transformation and Its challenges and Impact on Customer Experience in UK Credit Unions

Efficient cash flow is the lifeblood of any business, yet collecting payments on time can be a constant challenge. One key strategy businesses employ to manage their receivables effectively is partnering with third-party collection agencies (TPC). In today’s fast-paced and highly competitive business environment, these agencies play a crucial role, helping businesses navigate the complexities… Continue reading The Role of Third-Party Collections in Modern Business

Workforce management (WFM) approaches are adapted to the evolving work environment, driven by technological advancements, shifting employee expectations, and economic factors. Companies must stay well-informed about current trends to manage their workforce. The surge in remote work demands a heightened focus on employee well-being, work-life balance, and data-driven insights. Here are eight impactful trending workforce… Continue reading The New Era of Work: 8 Revolutionary Workforce Management Approaches You Need to Know

Jack is running a successful million-dollar company that makes an annual turnover of about $100 million. But over the past few months, he and his colleagues have been receiving a lot of mixed reviews for the company’s products and services. Diving deep into the situation, what he found was unanticipated. While a number of customers… Continue reading 10 Quick Tips to Reduce Average Handle Time

In the dynamic world of telecommunications, where connectivity isn’t just a luxury but a necessity, the art of keeping customers connected goes beyond mere service provision. It’s about forging lasting relationships, understanding evolving needs, and navigating a landscape where innovation and customer expectations intersect. According to the latest data available, the churn rate of the telecoms… Continue reading The Retention Equation: UK Telecom Industry Insights