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The fact that customer experience is the key to success is not a new revelation. With the marketplace competition growing fast, delivering exceptional customer service that surpasses all customer expectations is an easy option for business survival and success. Sometimes, even subsistence in this cut-throat competition can seem challenging. But, this can be made easier… Continue reading Top 8 KPIs That Can Help Improve Your Customer Experience

  In the past, long wait times, high call volumes, and high turnover contributed to the idea that call centers must be unpleasant experiences, for both customers and employees. And that unfortunate stigma has been cemented into popular culture—ask almost anyone about a call center and you’ll likely encounter a negative reaction. Download our free… Continue reading 4 Things you didn’t know about Call Center Services today

If businesses are planes and executives pilots, then dashboards are like displays from the cockpit. The pilot must rely on these blinking lights and twitching meters to understand the diverse conditions and make decisions accordingly. The cockpit displays are designed to assist pilots in making better decisions and flying the plane in the right direction.… Continue reading Key Ingredients of an Insightful Executive Dashboard

It is obvious for you to look from the outside and discover fulfillment rate and delivery speed as the key to success in the E-commerce industry. While the ones who have actually worked on an e-commerce platform, in reality, understand that product discovery is the cornerstone. A study discovered that 45% of revenues are generated… Continue reading How E-commerce Platforms can benefit by Improving Product Discovery?

The saying, “Most of the world will make decisions either by guessing or using the gut. They will either be lucky or wrong”, explains to us how lost we all are without proper data. Data is important, but not all data is critical; only organized data is useful, and the rest is just a liability.… Continue reading Future Ready Data Visualization Tools for Business Executives

For millions of people, everything on the Internet starts with a small search on Google. Every minute, over 5.9 million searches are made on Google alone. While links to websites like Facebook, YouTube, and Gmail are the most searched queries, millions of people use Google for Product Discovery as well. Google has ruled the Product Discovery landscape… Continue reading How to Optimize E-commerce Search for better Customer Experience?

In 2023, the global business process outsourcing industry market size was worth $350.2 Billion. Businesses are diligently looking for outsourcing partners because it spares them with enough time to focus on important tasks. When sub-processes are outsourced, executives are left with enough time and resources to focus on core business processes. Organizations also outsource processes… Continue reading Business Process Outsourcing for Organizations – Functions That Can Benefit

From a jumbled repository of information to a well-organized exhibit, the Internet has come a long way. The Internet was a geek’s playground until social media and e-commerce happened. From making the first transaction 2 decades ago to exponentially growing into an industry of worth more than $5.8 Trillion e-commerce has not just arrived, but… Continue reading 7 Pain Points Sellers Face on E-commerce Marketplaces & Solutions

Joey has been working as a contact center executive for over a year now. A keen learner with a quest for details, Joey has been successfully meeting his daily targets for evaluation metrics. On the contrary, Chris, his colleague and a very close friend, has been lacking in his performance for over six months now.… Continue reading Contact Center Agents Performance: This Is How You Can Help Them Improve

A study by KPMG    reveals that “54% of buyers shop online because they can shop at all hours of the day”. Another study analyzed “46% of customers buy products online because it is cheaper”. The combination of affordability and availability is cornering the retail sector. Even when 50% of small businesses in the United… Continue reading 10 Tips to Improve Seller Performance on Your Online Marketplace