NPS Management is a well-known social phenomenon in which a happy customer talks about you to three friends while an unhappy one talks to thousands. Today’s customer wants maximum value for every penny spent on a product or service; therefore, organizations strive to improve customer satisfaction levels, turning a consumer into your authentic brand promoter.… Continue reading How NPS Prediction Impacts “Customer Success”
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Customer Service – The New Battle Ground for World Class Organizations
All businesses today have their own goals, visions and missions. But it is known that every business exists for one purpose – to serve their customers and grow their business. Growing revenues are of prime importance for every organization because that keeps them alive by maintaining their employees and keeping the business running. The best… Continue reading Customer Service – The New Battle Ground for World Class Organizations
All About Average Handle Time (AHT)
Performing the job of a call center agent is never easy. From handling customer requests to resolving their queries, the calls received by the call center agents per day are vast and varied. Therefore, accomplishing success in their profile largely depends on their average time to end a call or resolve a query. In call… Continue reading All About Average Handle Time (AHT)
