Blogs

To many, call centers seem like relics of the past. After all, most people remember the frustration of calling a company for service; you’d ring up and then wait on the line forever! Or maybe you could only call between nine and five. Today, you have so many different options for getting in touch, you… Continue reading Why call center customer service is so important

  Work life balance is the concept of an employee and employer working together to prioritize the employee’s work (tasks, career, ambition, etc.) and their lifestyle (health, leisure, family, etc.). One way to maintain a high level of employee engagement and avoid burnout is to help your employees keep a good work-life balance. A good… Continue reading 10 tips to encouraging a good work-life balance at your organization

  It is no secret, Bill Gosling Outsourcing is a fan of geese. There is nothing quite like seeing those dark shapes streaking across the sky: from the iconic flying V-formation to their unique honk, geese are fascinating creatures. Wildlife scientists have been studying some of their interesting qualities, and have discovered these 5 behaviours… Continue reading 5 things geese can teach you about teamwork.

  This is a time of unprecedented change, these changes should encourage you to take a look at the goals you set for yourself and your organization. It doesn’t matter what your goal is – trying to lose weight, learn a language or bring your company to some new height, understanding how to create an… Continue reading Goal setting 101 – setting SMARTER goals

Technology has had a profound effect on consumers’ buying habits. This new world has encouraged growth in online retailers. Anyone who’s recently bought from online retailers knows that new innovations have made the shopping experience more convenient and efficient. But these changes have also affected buyers’ expectations. They get impatient if a transaction takes too… Continue reading How call center technology is improving customer care

When you think about outsourcing a call center, you may think about the stereotypical offshore operator answering the phone for your customers. For that reason, many people automatically write off outsourcing.