Blogs

Technology has had a profound effect on consumers’ buying habits. This new world has encouraged growth in online retailers. Anyone who’s recently bought from online retailers knows that new innovations have made the shopping experience more convenient and efficient. But these changes have also affected buyers’ expectations. They get impatient if a transaction takes too… Continue reading How call center technology is improving customer care

When you think about outsourcing a call center, you may think about the stereotypical offshore operator answering the phone for your customers. For that reason, many people automatically write off outsourcing.

  You’re keenly aware of just how important accounts receivable is for your business, and you know how difficult it can be as well. While you hope most of your customers pay on time, without any difficulty, there’s always going to be those customers you need to chase down for payment. With the recent impacts… Continue reading What is skip tracing?

  The current challenges facing the global economy and society at large during this global pandemic, will increase the challenges for new graduates entering the job market. Competition for skilled positions will be fierce and companies will be struggling to spend on hiring. In the face of these obstacles, past graduates have sought positions in… Continue reading Why recent grads should consider a call center job

  A credit policy is the cornerstone of a good accounts receivable management process. Creating one isn’t always easy, though. It takes time, thought, and effort to devise a truly effective credit policy. And it’ll take a while longer to implement it within your company. Download our Case Study to see how we help clients… Continue reading How to create and implement an effective credit policy

  Some people have declared the call center dated. That’s technically untrue—the call center is alive and kicking. There have been so many changes and innovations that today’s call center is hardly recognizable from those of the past.