Blogs

The importance of metrics for your accounts receivable and collections management isn’t lost on you. You need a measuring stick to determine exactly how effective your efforts are. Download our whitepaper to see how we help clients run successful campaigns

Business people have to learn one important lesson before they can succeed: you can’t do it all. If you’re a manager and high-level official, you’ve probably lost sleep trying to make your company more efficient. After all, you still need to hit your targets on time if you want your business to grow. Sometimes a… Continue reading Benefits of business process outsourcing

To many, call centers seem like relics of the past. After all, most people remember the frustration of calling a company for service; you’d ring up and then wait on the line forever! Or maybe you could only call between nine and five. Today, you have so many different options for getting in touch, you… Continue reading Why call center customer service is so important

  It is no secret, Bill Gosling Outsourcing is a fan of geese. There is nothing quite like seeing those dark shapes streaking across the sky: from the iconic flying V-formation to their unique honk, geese are fascinating creatures. Wildlife scientists have been studying some of their interesting qualities, and have discovered these 5 behaviours… Continue reading 5 things geese can teach you about teamwork.

Technology has had a profound effect on consumers’ buying habits. This new world has encouraged growth in online retailers. Anyone who’s recently bought from online retailers knows that new innovations have made the shopping experience more convenient and efficient. But these changes have also affected buyers’ expectations. They get impatient if a transaction takes too… Continue reading How call center technology is improving customer care

When you think about outsourcing a call center, you may think about the stereotypical offshore operator answering the phone for your customers. For that reason, many people automatically write off outsourcing.