Blogs

  You’re keenly aware of just how important accounts receivable is for your business, and you know how difficult it can be as well. While you hope most of your customers pay on time, without any difficulty, there’s always going to be those customers you need to chase down for payment. With the recent impacts… Continue reading What is skip tracing?

  The current challenges facing the global economy and society at large during this global pandemic, will increase the challenges for new graduates entering the job market. Competition for skilled positions will be fierce and companies will be struggling to spend on hiring. In the face of these obstacles, past graduates have sought positions in… Continue reading Why recent grads should consider a call center job

  A credit policy is the cornerstone of a good accounts receivable management process. Creating one isn’t always easy, though. It takes time, thought, and effort to devise a truly effective credit policy. And it’ll take a while longer to implement it within your company. Download our Case Study to see how we help clients… Continue reading How to create and implement an effective credit policy

  Some people have declared the call center dated. That’s technically untrue—the call center is alive and kicking. There have been so many changes and innovations that today’s call center is hardly recognizable from those of the past.

  A happy shopper is more likely to become a repeat shopper. Do you know how to make your buyers happy? Probably not, if you think your customer service efforts end at the checkout stage, at least. Your clients will probably want to contact you at some point. Whether they need help with your product… Continue reading What do call center outsourcing companies do?

  You’ve no doubt heard the word “attrition.” It’s a commonly used metric in most customer service departments. If you’ve gone shopping for call center services, you’ve probably asked about it yourself. Download our whitepaper to learn which call center metrics to prioritize