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Companies in all sectors struggle with employee retention – call centers in particular have a history of high turnover and attrition rates. There may be many reasons why this may be the case – people don’t see jobs in contact centers as their ultimate goal. Some struggle with the job itself – based on your… Continue reading The Root Causes Of High Attrition: Cause 1 – Hiring The Wrong People

Accounts Receivable Management (ARM) has been a popular process to outsource for decades. Tracing, contacting, negotiating, and following up with your customers can absorb a great deal of your employees’ time and resources. Outsourcing your ARM process is simpler and safer than it has ever been: the right partner company will help you to maintain… Continue reading 5 Questions About Outsourcing Accounts Receivable Management

The customer service plays a vital role in businesses. It is crucial to invest time and resources in developing it. No enterprise can grow without good customer service support. A proactive approach attracts new customers and retains repeat ones. Therefore, it is significant to maintain good customer service support. Download our free guide to discover… Continue reading Advantages Of Outsourcing Customer Support

It takes a jack-of-all-trades to run a company. Sure, business owners have to maintain efficient operations if they want to succeed, but there’s more to it than that. Every organization has additional components that need to be fulfilled on a regular basis. For example, an owner can only prioritize operations over payroll for so long… Continue reading What Is Business Process Outsourcing (BPO)?

  No one’s going to argue against the idea quality assurance is important. Your customers want the best possible service or product delivered to them without fail. While you can’t guarantee a 100-percent success rate, QA limits the number of defects in the final product. Download our whitepaper to see how we help clients run… Continue reading 4 reasons outsourcing quality assurance makes sense

  It’s a concept people get fired up about. Some people love it; others hate it. It seems as though nothing divides a room full of business professionals faster than the idea of sending some services out of house. Although some people will argue against it until they’re blue in the face, outsourcing is incredibly… Continue reading Importance of outsourcing