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Online selling and marketing products is a really tough task. With numerous other retailers offering a similar product range at competitive prices, customers are not easy to attract and engage these days. Therefore, making your presence felt demands a lot of hard work and dedication. In such a scenario, planning and managing an online retail… Continue reading Tips to Simplify Online Retail Catalog Management for Retailers

When a customer calls a contact center, they expect the agents to resolve their query at the same time. Aware of their worth, a valuable customer believes that his/her issues are the most critical and, hence, should be addressed first. When the same does not occur in the real-time scenario, it leaves them disappointed. This,… Continue reading 5 Tips to Improve Your First Call Resolution [FCR] Score

Communication is key to everything we do. This is especially true in the business world. From explaining project parameters to pitching a new idea to market your new product, communication is involved at every stage. Download our free guide to discover how call center technology is evolving. Communication is also important when it comes to… Continue reading How To Keep Communication Open With Your Customers

Sales and selling have a bit of a bad rap these days – the idea has become synonymous with manipulative and pressuring behaviour. However, we forget that we spend our days selling. Have you ever been in a conversation where you had a belief or opinion that differed from someone else’s? Have you ever had… Continue reading Where Do You Use Sales Skills In Everyday Life?

When you thought about your ideal job as a budding youth, you may have thought about being a doctor, a teacher, or a carpenter. You probably never pictured yourself moving up the ranks in a busting call center, working for a Business Process Outsourcer (BPO).  Maybe you’re not ready for post-secondary school, don’t want to… Continue reading 5 Reasons Why You Want To Work For A Business Process Outsourcing Firm

Companies in all sectors struggle with employee retention – call centers in particular have a history of high turnover and attrition rates. There may be many reasons why this may be the case – people don’t see jobs in contact centers as their ultimate goal. Some struggle with the job itself – based on your… Continue reading The Root Causes Of High Attrition: Cause 1 – Hiring The Wrong People