Last week we talked about some of the issues with using an attrition rate as a metric for employee engagement and success. We also looked at the first root cause of a high turnover, hiring the wrong person. Today we look at the next root cause: falling short in your training process. Many new… Continue reading The root causes of high attrition: Cause 2 – Not training your people
Blogs
Dive into our blog section, crafted to inform and inspire, where we share industry insights, tips, and timely information on critical topics to help you stay ahead of the curve.
Most significant customer experience KPIs for call centers
Besides handling customer complaints, customer service builds long-term relationships and transforms first-time users into loyal customers. Call centers can make informed decisions that boost revenue when supported by such tools. There are call center customer requirements to cater to get the essential CX. Source: Aimultiple In this blog, we focus on the seven most crucial CX… Continue reading Most significant customer experience KPIs for call centers
Quality monitoring strategies for improving CX and loyalty
As customer experience (CX) and customer loyalty become increasingly important for businesses, especially contact centers, it is essential to implement quality monitoring strategies to ensure that customer expectations are met. This article will discuss 8 quality monitoring strategies for improving CX and loyalty. Transform Your Customer Experiences: 8 Loyalty-Boosting Quality Monitoring Strategies Having customers who are… Continue reading Quality monitoring strategies for improving CX and loyalty
How to bridge the gap between call center businesses and customers
Introduction In the digital age, call centers to provide customer support and enhance the customer experience for businesses across various industries. However, the gap between businesses and customers can sometimes be challenging, resulting in frustrated customers, and missed opportunities. Bridging this gap is crucial for fostering positive relationships, building customer loyalty, and, ultimately, driving business growth.
CX Success in Insurance: Power of Conversational Analytics
The world is in the midst of a data revolution, and the insurance industry is no exception. By leveraging the immense potential of conversational analytics, insurance companies can significantly enhance their customer experience (CX), driving customer satisfaction, retention, and overall profitability.
Speech Analytics – A Game Changer For Telehealth
Telehealth has transformed healthcare delivery. In response to the pandemic, there was an upsurge in one of the passive areas of healthcare; Telehealth. The evidence of its relevance and effectiveness is 8 to 9 million virtual consultations in 2020.
