Blogs

When you think about outsourcing a call center, you may think about the stereotypical offshore operator answering the phone for your customers. For that reason, many people automatically write off outsourcing. But call centers exist all over the world, and the most popular location for call centers is actually the Philippines. While few people may… Continue reading How a Philippines call center can satisfy your customer service needs

You’re keenly aware of just how important accounts receivable is for your business, and you know how difficult it can be as well. While you hope most of your customers pay on time, without any difficulty, there’s always going to be those customers you need to chase down for payment. With the recent impacts of… Continue reading What is skip tracing?

The current challenges facing the global economy and society at large during this global pandemic, will increase the challenges for new graduates entering the job market. Competition for skilled positions will be fierce and companies will be struggling to spend on hiring. In the face of these obstacles, past graduates have sought positions in fields… Continue reading Why recent grads should consider a call center job

A credit policy is the cornerstone of a good accounts receivable management process. Creating one isn’t always easy, though. It takes time, thought, and effort to devise a truly effective credit policy. And it’ll take a while longer to implement it within your company. Download our Case Study to see how we help clients run… Continue reading How to create and implement an effective credit policy

Some people have declared the call center dated. That’s technically untrue—the call center is alive and kicking. There have been so many changes and innovations that today’s call center is hardly recognizable from those of the past. Most people have an outdated view of what the call center is and does, which is why so… Continue reading 5 call center technology innovations that are changing the game

A happy shopper is more likely to become a repeat shopper. Do you know how to make your buyers happy? Probably not, if you think your customer service efforts end at the checkout stage, at least. Your clients will probably want to contact you at some point. Whether they need help with your product or… Continue reading What do call center outsourcing companies do?