Blogs

NPS Management is a well-known social phenomenon in which a happy customer talks about you to three friends while an unhappy one talks to thousands. Today’s customer wants maximum value for every penny spent on a product or service; therefore, organizations strive to improve customer satisfaction levels, turning a consumer into your authentic brand promoter.… Continue reading How Predicting NPS Can Drive Measurable Customer Success

Leading companies now compete not just on products, but on customer service excellence. Learn how world-class organizations are turning CX into a strategic differentiator. The Importance of Customer Service for Business Growth All businesses today have their own goals, visions and missions. But it is known that every business exists for one purpose – to… Continue reading Customer Service: The New Battleground for Building World-Class Organizations

Performing the job of a call center agent is never easy. From handling customer requests to resolving their queries, the calls received by the call center agents per day are vast and varied. Therefore, accomplishing success in their profile largely depends on their average time to end a call or resolve a query. In call… Continue reading Understanding and Improving Average Handle Time (AHT) in Call Centers