Blogs

There was a time when “waiting” was an integral part of utility services, from bill payment to repair, and everything needed waiting. However, this trend is changing “Fast.” At present, the utility sector is growing into an intelligent ecosystem enabled by data analytics, artificial intelligence (AI), and the Internet of Things (IoT). These modern technologies… Continue reading How AI, IoT & Data Are Revolutionizing Utility Services

Deeply member-centric and public-oriented small credit unions have long been a vital part of community banking. However, today’s fast-paced financial ecosystem has shoved credit unions beyond their comfort zone. Credit unions are striving to survive in an age of digital disruption, rising compliance costs, and customer expectations. Responsive, amicable service and a few complimentary mints… Continue reading The Future of Small Credit Unions

💭 Frankly-the term debt collection holds a reputation issue It is a task that is considered dispassionate, inflexible, and motivated solely by targets rather than human emotions or relationship building. Traditional collection processes often swamped and threatened the borrowers. Automated calls, rigid repayment plans, and reminder communications didn’t take into account the borrowers’ situation. The… Continue reading Personalized Collections: Tailor Repayment Plans and Increase Recovery Rates

Let’s visualize a situation where you are sitting in an important client meeting and your phone rings. Considering the gravity of the situation, you didn’t pick up the call. Within a few minutes, you received a message stating that “someone was trying to reach you,” but you didn’t know who it was. Then, you received… Continue reading Omnichannel Engagement in Debt Collection: How to Reach Customers Where They Are

The US healthcare system is one of the most developed and modernized globally. Powered by an expected $6.8 trillion spend by 2030 and with a wave of innovation, this sector is moving forward at an incredible speed.  AI-powered diagnostics and virtual patient monitoring are becoming a new normal. Also, the adoption of data security measures… Continue reading What’s Next for Healthcare sector in the U.S.?

The modern UK travellers expect more than a smile at check-in and a paper brochure. Today’s travel world is propelled by digitization, and customers expect a seamless, personalized experience and real-time solutions. The travel customer experience (CX) has become a battlefield where the ammunitions are convenience, connection, and personalisation. Understanding the new kind of traveller… Continue reading The Evolution of Customer Experience (CX) in UK Travel