Blogs

Credit unions are not just financial institutions but beacons of financial inclusivity and innovation, adapting to changing financial needs and technological advancements. Serving over 1.5 million members, including 100,000 junior depositors, Credit unions are an integral and proud part of the UK economic landscape. As per the latest data from the Association of British Credit… Continue reading Digital Transformation and Its challenges and Impact on Customer Experience in UK Credit Unions

Efficient cash flow is the lifeblood of any business, yet collecting payments on time can be a constant challenge. One key strategy businesses employ to manage their receivables effectively is partnering with third-party collection agencies (TPC). In today’s fast-paced and highly competitive business environment, these agencies play a crucial role, helping businesses navigate the complexities… Continue reading The Role of Third-Party Collections in Modern Business

Workforce management (WFM) approaches are adapted to the evolving work environment, driven by technological advancements, shifting employee expectations, and economic factors. Companies must stay well-informed about current trends to manage their workforce. The surge in remote work demands a heightened focus on employee well-being, work-life balance, and data-driven insights. Here are eight impactful trending workforce… Continue reading The New Era of Work: 8 Revolutionary Workforce Management Approaches You Need to Know

Jack is running a successful million-dollar company that makes an annual turnover of about $100 million. But over the past few months, he and his colleagues have been receiving a lot of mixed reviews for the company’s products and services. Diving deep into the situation, what he found was unanticipated. While a number of customers… Continue reading 10 Quick Tips to Reduce Average Handle Time

In the dynamic world of telecommunications, where connectivity isn’t just a luxury but a necessity, the art of keeping customers connected goes beyond mere service provision. It’s about forging lasting relationships, understanding evolving needs, and navigating a landscape where innovation and customer expectations intersect. According to the latest data available, the churn rate of the telecoms… Continue reading The Retention Equation: UK Telecom Industry Insights

You have been calling the customer care center for the last 10 days to get your query resolved. But, every time you call, your call gets connected to one of those representatives who either lack knowledge or are incompetent to offer the requisite help.   What happens during most of these calls is either your… Continue reading 7 Tips To Reduce Dead Air Space While Offering Customer Support