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Late payments are like those fluorescent tubes that blink and don’t produce bright light; they are irking, tenacious, and challenging. For utility providers in the UK, late payments are not secluded to just bookkeeping. It is handling a tricky situation where the organization has to maintain customer relationships, maintain cash flows, and sustain rising operational… Continue reading Tackling Late Payments: Strategies for UK Utility Providers

We often fail to realize that a small hello gesture can make a big difference. Our way of interaction can lead to a lifelong relationship or a lifetime memory of a bad experience. The art of building customer relationships is essential in today’s business atmosphere in order to leave an eternal imprint. However, good customer… Continue reading Turn First Contact into Lifelong Loyalty

1. Introduction With the continuous change in customer expectations, it is significant that companies implement effective methods to meet such expectations. One of these methods is “tailored sales approach”. The hyper-competitive business world has several players and customers have better access to the products. Therefore, customers expect personalized experiences. Tailored sales approach leads to excellent… Continue reading How Tailored Sales Approaches Drive Success

In the business world, organizations have to move beyond just performing operating activities. It is essential that organizations comply with rules and regulations with every customer-agent interaction. With organizations operating in different sectors and countries, this includes following various standards and guidelines. Compliance with such regulations eliminates the risk of defamations, penalties, and lawsuits, ensuring… Continue reading Elevating Compliance & Risk Management: Harnessing Quality Monitoring & Analytics

In today’s corporate setup, Customer Experience (CX) isn’t just a feature it’s an essential aspect. Customer’s expectation is exceeding every day. The interaction your company has with your customers is an opportunity to establish impact, grow, and nurture loyalty.This statement is evidence that 45% of companies consider CX as a top 3 performance indicator. At… Continue reading Customer Experience: Turning Every Interaction into a Powerful Connection with Bill Gosling Outsourcing

Finance management plays a critical role in performing operating activities and leading to the company’s growth and success. Accounts Receivable Management (ARM) is a part of financial management that influences the cash flow, promotes financial stability, and develops customer relationships. It is essential that businesses adopt effective approaches to manage their accounts receivables. However, various… Continue reading Outsourcing vs. In-House: Finding the Perfect Fit for Your Accounts Receivables Strategy