Blogs

In 2023, the global business process outsourcing industry market size was worth $350.2 Billion. Businesses are diligently looking for outsourcing partners because it spares them with enough time to focus on important tasks. When sub-processes are outsourced, executives are left with enough time and resources to focus on core business processes. Organizations also outsource processes… Continue reading Business Process Outsourcing for Organizations – Functions That Can Benefit

From a jumbled repository of information to a well-organized exhibit, the Internet has come a long way. The Internet was a geek’s playground until social media and e-commerce happened. From making the first transaction 2 decades ago to exponentially growing into an industry of worth more than $5.8 Trillion e-commerce has not just arrived, but… Continue reading 7 Pain Points Sellers Face on E-commerce Marketplaces & Solutions

Joey has been working as a contact center executive for over a year now. A keen learner with a quest for details, Joey has been successfully meeting his daily targets for evaluation metrics. On the contrary, Chris, his colleague and a very close friend, has been lacking in his performance for over six months now.… Continue reading Contact Center Agents Performance: This Is How You Can Help Them Improve

A study by KPMG    reveals that “54% of buyers shop online because they can shop at all hours of the day”. Another study analyzed “46% of customers buy products online because it is cheaper”. The combination of affordability and availability is cornering the retail sector. Even when 50% of small businesses in the United… Continue reading 10 Tips to Improve Seller Performance on Your Online Marketplace

Eliza is the owner of a newly established start-up that has been doing well in the market so far. The start-up has been able to attain approximately 40 per cent growth in revenue per annum. But, with the changing market trends, the profit percentage has gone really down. Moreover, there has also been a remarkable… Continue reading 10 Reasons That Explain Why Investing in Contact Center is Good for Start-Ups

A consumer-facing business often faces a dilemma about whether to improve on customer experience management or cope with its own rising expectations. The glut of choice coaxes enterprises into self-indulgent, ultimately missing the point. While contemporaries continue to garner the benefits of listening to customers’ hidden feedback through key customer experience metrics, you fail to… Continue reading 5 Key Customer Experience Metrics that Can Help You Double the Revenue