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For a customer-centric organization, aiming to attain maximum customer satisfaction and improving the customer retention score are a few of the top priorities. Regardless of the number of new customers acquired by their business daily, they must stay focused on keeping their existing customers intact, which may help them grow and prosper shortly. Moreover, sheer resource waste… Continue reading Repeat Customers: 7 Factors That Can Help Improve Customer Retention

The utility sector is the spine of modern lifestyle. Enabling smooth functioning of life, the utility sector comprises services such as water, energy, sewage management, etc. Although this sector stays in the center of everyday life but struggles to maintain exceptional customer expectations and faces challenges to walk hand in hand with new features of… Continue reading Utility Debt Collection Recovery: A Customer-First Approach

Customer service agents are the voice of every organization. No matter how great your product is, the quality of service offered by your customer service agents can either break or make your business. Therefore, having a well-trained staff to offer the best service to your customers is essential to help your organization attain the success… Continue reading Traits to Look For When Hiring Customer Service Agents

Whether you’re a pharmaceutical company, a major telecommunications firm, or a start-up seeking to disrupt existing markets, the competition in today’s markets is cut-throat. Everyone, from established players to the new kids on the block, is forced to find new ways of cutting costs and making their operations even more efficient. The slightest difference in… Continue reading Top Reasons to Outsource Your Back-Office Operations

It is imperative that reliance on outdated methods, like invoicing, be abandoned to maintain smooth cash flow in the fast-changing digital economy. It is like an age-old commercial process with manual bills, awaiting payment, and repeat. Nevertheless, today, a rapid change with advancing technology has led to the beginning of digital solutions for business-to-business (B2B)… Continue reading Innovative Approaches To B2b Collections

A recent interview with one of the CXOs gave more insight into the multilingual, cross-channel problems companies currently have and how they can use analytics to provide customers with a seamless experience. A recent interview with one of the CXOs gave more insight into the multilingual, cross-channel problems companies currently have and how they can… Continue reading The Leading CXO Pick For Enhancing Customer Experience Explained