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When a customer is asked about the best customer experience they ever had in their life, it would hardly take them a few seconds to smile and begin narrating the story. The same is the case when someone has had a negative experience with a brand. In short, excellent customer experience is what can keep… Continue reading 10 Effective Ways to Deliver Top-Notch CX Every Time

Every business wants to be its customers’ preferred choice. Be it in terms of customer service, products offered, or any other, companies these days want to stay at an edge over their competitors and, hence, keep trying some unconventional ways to improve. Implementing a mystery shopping survey is one such way. Mystery shopping is the… Continue reading 10 Best Practices to Follow and Know More With Mystery Shopping

You have an awesome product range but are unable to market it as you would like to due to reasons like limited resources, incapable human resources, and inefficient technology. On the other hand, your competitor with a similar product range and backed by an experienced team is reaching newer heights of success and expanding rapidly.… Continue reading 7 Tips to Take Advantage of an Outbound Contact Center

It is an era of technological advancements and expansion. With an extensive number of companies introducing some or other advanced technological innovation in the form of products or services, there is no doubt that technology is swiftly substituting the human brain. People are now developing an increased dependence on these advancements. Contact centers are in… Continue reading 6 Facts That Make Customer Support Agents Better Than Chatbots

Online selling and marketing products is a really tough task. With numerous other retailers offering a similar product range at competitive prices, customers are not easy to attract and engage these days. Therefore, making your presence felt demands a lot of hard work and dedication. In such a scenario, planning and managing an online retail… Continue reading 5 Tips to Simplify Online Retail Catalog Management for Retailers

When a customer calls a contact center, they expect the agents to resolve their query at the same time. Aware of their worth, a valuable customer believes that his/her issues are the most critical and, hence, should be addressed first. When the same does not occur in the real-time scenario, it leaves them disappointed. This,… Continue reading 5 Tips to Improve Your First Call Resolution [FCR] Score