Communication is key to everything we do. This is especially true in the business world. From explaining project parameters to pitching a new idea to market your new product, communication is involved at every stage. Download our free guide to discover how call center technology is evolving.
Blogs
Dive into our blog section, crafted to inform and inspire, where we share industry insights, tips, and timely information on critical topics to help you stay ahead of the curve.
You’re Always Selling: Where Do You Use Sales Skills In Everyday Life?
Sales and selling have a bit of a bad rap these days – the idea has become synonymous with manipulative and pressuring behaviour. However, we forget that we spend our days selling. Have you ever been in a conversation where you had a belief or opinion that differed from someone else’s? Have you ever had… Continue reading You’re Always Selling: Where Do You Use Sales Skills In Everyday Life?
5 Reasons Why You Want To Work For A Business Process Outsourcing Firm
When you thought about your ideal job as a budding youth, you may have thought about being a doctor, a teacher, or a carpenter. You probably never pictured yourself moving up the ranks in a busting call center, working for a Business Process Outsourcer (BPO). Maybe you’re not ready for post-secondary school, don’t want to… Continue reading 5 Reasons Why You Want To Work For A Business Process Outsourcing Firm
The Root Causes Of High Attrition: Cause 1 – Hiring The Wrong People
Companies in all sectors struggle with employee retention – call centers in particular have a history of high turnover and attrition rates. There may be many reasons why this may be the case – people don’t see jobs in contact centers as their ultimate goal. Some struggle with the job itself – based on your… Continue reading The Root Causes Of High Attrition: Cause 1 – Hiring The Wrong People
What Are Scam Job Offers And How Do I Protect Myself
Cyber criminals are becoming more sophisticated, and are always changing their methods to fool their victims. Bogus job postings, fake recruiting emails, and work-at-home schemes are growing in popularity. As a job seeker you must protect yourself by being aware of scams and alert to anything out of the ordinary.
5 Questions About Outsourcing Accounts Receivable Management
Accounts Receivable Management (ARM) has been a popular process to outsource for decades. Tracing, contacting, negotiating, and following up with your customers can absorb a great deal of your employees’ time and resources. Outsourcing your ARM process is simpler and safer than it has ever been: the right partner company will help you to maintain… Continue reading 5 Questions About Outsourcing Accounts Receivable Management
