Blogs

Jack is running a successful million-dollar company that makes an annual turnover of about $100 million. But over the past few months, he and his colleagues have been receiving a lot of mixed reviews for the company’s products and services. Diving deep into the situation, what he found was unanticipated. While a number of customers… Continue reading 10 Quick Tips to Reduce Average Handle Time

Connecting to customers greatly matters in the connections industry, i.e., telecommunication. Now, connecting to customers is not just a task but a necessary component. Connections today have a wide connotation, which involves understanding customers’ requirements and exploring a common point where innovations and customers’ expectations meet. According to the latest data available, the churn rate of… Continue reading The Retention Equation: UK Telecom Industry Insights

You have been calling the customer care center for the last 10 days to get your query resolved. But, every time you call, your call gets connected to one of those representatives who either lack knowledge or are incompetent to offer the requisite help.   What happens during most of these calls is either your… Continue reading Tips To Reduce Dead Air Space While Offering Customer Support

For a customer-centric organization, aiming to attain maximum customer satisfaction and improving the customer retention score are a few of the top priorities. Regardless of the number of new customers acquired by their business daily, they must stay focused on keeping their existing customers intact, which may help them grow and prosper shortly. Moreover, sheer resource waste… Continue reading Repeat Customers: 7 Factors That Can Help Improve Customer Retention

The utility sector is the spine of modern lifestyle. Enabling smooth functioning of life, the utility sector comprises services such as water, energy, sewage management, etc. Although this sector stays in the center of everyday life but struggles to maintain exceptional customer expectations and faces challenges to walk hand in hand with new features of… Continue reading Utility Debt Collection Recovery: A Customer-First Approach

Whether you’re a pharmaceutical company, a major telecommunications firm, or a start-up seeking to disrupt existing markets, the competition in today’s markets is cut-throat. Everyone, from established players to the new kids on the block, is forced to find new ways of cutting costs and making their operations even more efficient. The slightest difference in… Continue reading Top Reasons to Outsource Your Back-Office Operations