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Companies in all sectors struggle with employee retention – call centers in particular have a history of high turnover and attrition rates. There may be many reasons why this may be the case – people don’t see jobs in contact centers as their ultimate goal. Some struggle with the job itself – based on your… Continue reading The Root Causes Of High Attrition: Cause 1 – Hiring The Wrong People

Cyber criminals are becoming more sophisticated, and are always changing their methods to fool their victims. Bogus job postings, fake recruiting emails, and work-at-home schemes are growing in popularity. As a job seeker you must protect yourself by being aware of scams and alert to anything out of the ordinary.

Accounts Receivable Management (ARM) has been a popular process to outsource for decades. Tracing, contacting, negotiating, and following up with your customers can absorb a great deal of your employees’ time and resources. Outsourcing your ARM process is simpler and safer than it has ever been: the right partner company will help you to maintain… Continue reading 5 Questions About Outsourcing Accounts Receivable Management

Customer service is an essential part of your business. Your company won’t succeed without it, even if you sell the best products in your industry. It attracts new buyers and keeps loyal customers coming back for more, so you have to make a concerted effort to maintain it.

You have worked hard to develop your business and become an expert for your customers and your team. Best practices are the guidelines, ethics or ideas that make up the most effective course of action. Because you are the expert in your business, your best practices have been refined over time and these refined practices… Continue reading Importance Of Sharing Knowledge And Best Practices

It takes a jack-of-all-trades to run a company. Sure, business owners have to maintain efficient operations if they want to succeed, but there’s more to it than that. Every organization has additional components that need to be fulfilled on a regular basis. For example, an owner can only prioritize operations over payroll for so long… Continue reading What Is Business Process Outsourcing (BPO)?