NEQQO: Transform and Scale Your Business with Our Call Center Quality Management Solution
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Never Ending Qualitative Quantitative Observations
What Is NEQQO?
NEQQO synergizes deep human expertise, with state-of-the-art speech technology and an advanced reporting and analytics platform. This ensures that your business gains valuable insights into the critical components of service delivery.
NEQQO enables you to analyze the Key Performance Indicators related to call center and agent performance, have 100% of calls transcribed, and gain insightful and actionable business information regarding customer experience, agent performance, operational productivity, and efficiency.
Key Features
- End-to-End Quality Monitoring Management Solution
- AI Based Call Summarization
- Human Assisted Manual Evaluations
- 100% Auto-QA through AI
- Insights Summary On-the-Go for Your Presentations/Reviews
- Dedicated Insights Section for Your Key Performance Indicators
- Compliance Violation Flags for You to Mitigate the Risks
- Smart Redaction for Your Peace of Mind
- Excellent Speaker Separation Even with Mono Audio
ROI of Quality Monitoring and Analytics Platform
Quantifiable Benefits That Impact Your Bottom Line
20%
Improvement in compliance adherence.
23%
Jump in sales conversions
18%
Reduction in handle
time
25%
Improvement in retention rates
30%
Improvement in collection rate
Why NEQQO ?
Improve Customer Experience
- Utilize collective voice of customer
- Root causes of customer frustration
- Sentiment detection
- Deep dive on omnichannel interactions
Enhance Value Proposition
- Call driver analysis
- Root causes of customer frustration
- Drive change management
- Performance(new offers)
Performance and Risk Managment
- Increased QA coverage through automation and efficient monitoring
- Risk management
- Regulatory compliance
Metrics and KPI Improvement
- Improve handle time, first contact resolution and sales
- Conversion/Collections
- Increase customer relation
