GooseTek
Revolutionizing Omni Channel Communication Solutions
GooseTek harnesses the power of automated systems, cutting-edge software, and innovative tools to enhance and simplify digital communication between individuals, companies, and organizations. We aim to provide efficient, effective, and user-friendly communication solutions that make connecting with your audience a breeze, ensuring that your messages are delivered effectively and positively.
Get in touch!
Outbound IVC
A communication management solution that’s cost-effective and allows you to connect to customers with high quality personalized messages and help optimize your customer experience. 2-way interactivity and built-in business rules intelligence, your customers have the ability to conduct highly complex transactions that are free of any agent involvement.
SMS
Our SMS messaging capabilities provide an easy way to send one-way and two-way messages. Text messages can be combined with voice and email to provide a complete unified communication solution.
A cost effective and essential component that can be integrated into your proactive outbound contact strategy. Bill Gosling offers fully integrated email solutions, including design, implementation, and reporting.
Live Chat
Easy and quick way to boost your customer communications, help solve issues and understand your customers is through live chat. That’s why our live chat console makes connecting with your customer as easy as launching a browser window
Inbound IVR
An interactive communication solution that allows incoming callers to access information without having to speak with an agent. Using the menu options, the IVR gives the ability to route your customers to any endpoint (payment IVR, specialists, specific departments)
CRM
Bill Gosling offers CRM capabilities via our in-house customizable platforms to help you manage customer databases, orders, and more. Bill Gosling is a Zendesk official partner but can also integrate with a variety of CRM platforms based on client needs.
What Sets us Apart
- Multi-Channel Support
- Skilled and Empathetic Agents
- Data-Driven Insights
- Cost-Effective Solutions
- Compliance and Security
