Telecom Dashboard

Introduction

Our dashboard services help you to convert your company’s outbound process data into interactive dashboards available on every device on a real-time basis, providing you with flexibility
and mobility to make data-driven decisions.

Our telecom dashboard provides the various components data under timeframe, section-wise reports, and wave reports to look at the overall evaluation score, compliance score, and calls with a 100% score. This also looks at the detailed-level analysis of section & attribute performance summary and team-wise performance for the decision-making analysis.

Timeframe Charts: Daily, Weekly, and Monthly

• Compliance Score
• Call with 100% Score
• Section Overall Performance
• Section Performance – Wave wise Score
• Attribute Overall Performance
• Attribute Performance – Wave wise Score
• Attribute Red Flag Details
• Bucket Wise Ratio

Selection and Attribute Performance

• Overall Score
• Weekly Trend
• Monthly Trend
• Attributes Red Flags

Team Performance Summary

• Compliance Score
• Call with 100% Score
• Overall Performance
• Agent Wise Performance Grid